Coordinated Emergency Response System


Uganda does not have a dedicated emergency response number (i.e. 911 in the US) and the government has time and again failed to set up an adequate and reliable public ambulance service resulting in slow emergency response times, additional injury to casualties and an altogether diminished chance of survival in critical cases. The Coordinated Emergency Response System (CERS) uses USSD short codes to allow casualties/witnesses in emergency situations to access help using any type of phone. Punching the short code into a phone and following a few prompts allows the user to access a trained ride-sharing taxi operator who quickly transports them to the closest health facility. CERS’ system has the potential to impact at least 40,000 Ugandans who do not make it to the hospital within the “golden hour” by providing a fast, safe and appropriate means of transport.


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